Call now: (214) 321-4362

Repair Process

You Deserve Straight Talk from Auto Body Repair Specialists

Have you ever been given an estimate or explanation of an auto body repair that was confusing? Maybe you feel like you have been talked into circles and ended up not understanding what to expect. At Payne and Sons we take the time to explain our estimates, repairs, repair process and warranties. There is no guess work involved, and we are always ready to answer any questions our customers may have. Over thirty-two years of experience has taught us to provide answers that are easy to understand and to be transparent and straight with our customers so they not only understand the repair process, but everything else in-between. We are an American family-owned small business, and we pride ourselves on satisfying our customers 100%.

We Treat Our Customers like Family

When you turn to Payne and Sons for collision repairs, you are putting your repair needs in the hands of extended family of over 32 years of experience and currently 3rd generation family owned business. We treat our customers like they are our family and can have your car looking brand new by returning it to pre-accident condition in relation to factory specifications. Our team is highly trained, and we are perfectionists that provide some of the very best repair and paint services available. However, our services do not stop once you leave the shop. Our lifetime warranty on our workmanship is guaranteed for as long as you own your vehicle.

Insurance Estimates

Typically insurance estimates are written a lot cheaper when brought to use at first, this is due to the fact that all insurance companies will only write what is obviously damaged until the vehicle is in a licensed repair shop.  At that point Payne and Sons will work with the Insurance adjuster to have the estimated adjusted in order to repair the vehicle correctly.  Don’t be alarmed if your insurance estimate doesn’t match Payne and Sons estimate; Payne and Sons will work out the differences with the insurance company.  Just bring Payne and Sons a copy of what the insurance company has approved and we will handle the rest for you.

Our Step by Step Repair Process

  • Step 1 – Contact the Insurance Company to Report the Accident
  • Step 2 – Notify the Insurance Company that you want Payne and Sons to Repair Your Auto
  • Step 3 – Get a Claim Number from Your Insurance Company
  • Step 4 – Get an Estimate from Payne and Sons.
  • Step 5 – Schedule Your Auto Repairs at Payne and Sons, 12243 Shiloh Rd. Dallas, TX 75228
  • Step 6 – Get Your Car Repaired with Timely Updates Via Text, Email, or Phone

Contact Us Today

Contact us at 214-321-4362 to make an appointment to get an estimate on your auto body repairs. We are ready to work with you and your insurance company to restore your vehicle back to its former beauty and safe drivable standards.