You Deserve Straight Talk from Auto Body Repair Specialists
Have you ever received an estimate or explanation of an auto body repair that left you confused? Maybe you felt like you were talked in circles and still didn’t understand what to expect. At Payne and Sons, we take the time to explain our estimates, repairs, repair process, and warranties. There’s no guesswork involved—we’re always ready to answer any questions you may have.
With over 40 years of experience, we’ve learned how to provide clear, straightforward answers and remain transparent so our customers understand not just the repair process, but everything else in between. As a third-generation, family-owned business, we take pride in delivering honest service and ensuring customer satisfaction.
We Treat Our Customers like Family
When you choose Payne and Sons for collision repairs, you’re trusting a business that has been family-owned and operated since 1983. We believe in treating our customers like family, ensuring that their vehicles receive the highest level of care and attention. Our expert team provides top-quality repairs and paint services, restoring your vehicle with precision and craftsmanship.
Our commitment to excellence doesn’t stop when you leave our shop—our lifetime warranty on workmanship is guaranteed for as long as you own your vehicle.
Insurance Estimates
Insurance estimates are often written conservatively at first because insurance companies typically only include what is visibly damaged. Once the vehicle is in a licensed repair shop, a more thorough assessment can be performed. Payne and Sons will work directly with the insurance adjuster to advocate for the best possible repair and ensure that all necessary damages are accounted for.
However, there may be cases where additional costs arise, such as if a customer prefers higher-quality parts than what their insurance covers. In these situations, we will communicate openly about any potential out-of-pocket costs before moving forward with repairs. Our priority is making sure there are no surprises—we will not ask a customer to sign a repair authorization until we verify who is responsible for covering the costs.
Our Step by Step Repair Process
- Contact your insurance company to report the accident.
- Let your insurance company know you want Payne and Sons to repair your vehicle.
- Get a claim number from your insurance company.
- Get an estimate from Payne and Sons.
- Schedule your repairs with us.
- Get your car repaired with timely updates via text, email, or phone.
If you have questions about your repair or need an estimate, contact us today. We’re here to help make the process as smooth and stress-free as possible.